FAQ

At Lustiq, we stand proudly behind the quality and efficacy of our products. We understand that every individual’s journey to wellness and satisfaction is unique, and finding the right product to meet your needs is paramount. That’s why we offer an unconditional 100% Satisfaction Guarantee on all our products.

If for any reason you find that our product hasn’t met your expectations, we want to make things right. Within 30 days of your purchase, you are invited to return the product for a full refund – no questions asked. Yes, you read that right! We are committed to providing a risk-free shopping experience and ensuring that you feel confident and cared for in your journey with us.

To initiate a return, simply contact our friendly customer service team with your order details. We’ll guide you through a hassle-free process to return the product and ensure your refund is processed promptly.

Because your satisfaction is our top priority, we listen closely to your feedback and continually strive to improve our offerings. Thank you for choosing Lustiq – where your happiness and well-being are always guaranteed.

Shop with confidence. Experience the difference.

Yes, we are delighted to offer shipping across the entirety of European Union! Our trusted shipping partners include DPD, GLS, and DHL, ensuring that your order reaches you safely and efficiently. If you're located outside of the European Union and interested in our products, we haven't forgotten about you. Please get in touch with us directly via email, and we'll explore the best options to accommodate your needs. We're here to ensure that everyone, no matter where they are, can enjoy what Lustiq has to offer.

We understand how eager you are to receive your Lustiq products, and we work diligently to ensure your order is on its way to you as swiftly as possible. Typically, we dispatch orders within 2-5 days from the time they are placed. Once dispatched, your order should reach you within another 3 working days, depending on your location within Europe. We appreciate your patience and are here to assist you if you have any questions about your order's status. Thank you for choosing Lustiq!

Ashwagandha, used in our chocolates, is an adaptogenic herb known for its ability to reduce stress and anxiety. Traditionally, it's also believed to enhance vigor and stamina, contributing to overall well-being.

Maca is a Peruvian superfood, revered for its energy-boosting properties. It's also traditionally associated with improving libido and sexual health due to its nutrient-rich profile that supports hormonal balance and vitality.

Cocoa, rich in flavonoids, is believed to enhance mood and blood flow, factors that are crucial for sexual health. Its antioxidants and minerals also contribute to overall well-being, making it a delightful and healthful ingredient in our chocolates.

Absolutely. We prioritize ethical sourcing for all our ingredients, including cocoa, ashwagandha, and maca. This means supporting sustainable farming practices and ensuring fair trade and wages for farmers.

Yes, our chocolate is 100% plant-based. Our vegan chocolate is made without any animal-derived ingredients, ensuring they align with vegan dietary requirements.

We maintain high-quality standards by sourcing the finest natural ingredients and adhering to rigorous production processes. Each batch of our chocolate is carefully crafted and tested to ensure superior taste and quality.

No, our chocolates are free from artificial additives and preservatives. We use only natural ingredients to ensure a pure, unadulterated chocolate experience.

While our chocolates are made with ingredients known for their health benefits, they should be enjoyed as part of a balanced diet and lifestyle. They are confectionery products with added wellness-focused ingredients.

To preserve the quality of our chocolate, store it in a cool, dry place, away from direct sunlight. Ideal storage temperatures are between 15-21°C.