PRIVACY POLICY

Welcome to https://lustiq.eu (the “Website” or “Webshop”), owned and operated by Natural Bond Kft. (“we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and otherwise process personal data in accordance with the GDPR and applicable Hungarian law.

1. Definition of Personal Data

“Personal data” is any information relating to an identified or identifiable natural person. This includes any data that can be used to directly or indirectly identify you, such as your name, address, email address, or information about your user behavior.

2. Data Controller

Pursuant to Article 4(7) of the GDPR, the Data Controller is:

Natural Bond Kft.
1011 Budapest, Hungary

(Hereinafter referred to as the “Controller” or “we/our/us.”)

3. What Personal Data Do We Collect?

3.1 Automatically Collected Data

• Log Files & Device Information:
  When you access our Website, certain data is automatically transmitted by your browser to our web server. This may include:

  • Your IP address
  • Date and time of your request
  • The requested URL (specific webpage)
  • HTTP status code
  • Amount of data transmitted
  • Referrer URL (the site from which you visited us)
  • Browser type, language settings

• Cookies & Web Beacons:
  We use cookies and web beacons on our Website, and we may allow certain business partners to use these technologies as well. Cookies are small files stored by your browser that can contain information such as pages visited, frequency of page views, or your preferences (e.g., language or interests). These data are typically pseudonymized so that they cannot be directly attributed to a specific user. Please consult our separate Cookie Policy for more details.

3.2 Data You Provide

• Placing Orders (Purchases):
  When you purchase our products, you will be asked to provide personal data such as your name, billing and/or shipping address, email address, and payment details.

• Contact or Newsletter Subscription:
  If you contact us (e.g., via contact form or email) or subscribe to our newsletter, we will process and store any personal data you share (such as your name, email address, message details). We reserve the right to request minimum identifying information. We may also ask for additional data to fully address your inquiries, if needed.

4. How and Why Do We Use Your Data? (Legal Basis)

4.1 Operation, Improvement, and Security of the Website

• Log Files & Other Technical Data:
  We collect and process these data to ensure the functionality of the Website, to improve its features, and to maintain IT security. Storing your IP address may be necessary for the duration of the session.
  • Legal Basis: Article 6(1)(f) GDPR (legitimate interests), as we have a legitimate interest in ensuring the proper operation and security of our Website.

4.2 Fulfilling Orders and Contractual Obligations

• Order Processing (Sales Contract):
  We handle personal data as necessary to establish, execute, and terminate the contractual relationship with you (i.e., your purchase). This may involve sharing data with shipping providers and payment processors.

  • Legal Basis: Article 6(1)(b) GDPR (performance of a contract).

• Providing Your Email to the Shipping Provider:
  If necessary to keep you informed about the delivery status, we may share your email address with the courier service (e.g., DHL), but only with your explicit consent.

  • Legal Basis: Article 6(1)(a) GDPR (consent). You may withdraw this consent at any time.

4.3 Analytics and Statistics

• Cookies for Usage Analytics:
  We use cookie-generated information to analyze traffic, user behavior, and content popularity. This helps us improve the Website.
  • Legal Basis: Article 6(1)(f) GDPR (legitimate interests), specifically our interest in understanding how our Website is used and how we can optimize it.

4.4 Marketing and Advertising

• Targeted Advertising:
  Based on cookies and web beacons, we may display tailored ads on our Website or on third-party websites, showing products or services you might be interested in.
  • Legal Basis: Article 6(1)(f) GDPR (legitimate interests), particularly regarding direct marketing and measuring ad campaign effectiveness.

4.5 Communication / Newsletter

• Contact Form and Customer Queries:
  We use the data you provide to respond to inquiries and messages.

  • Legal Basis: Article 6(1)(f) GDPR (legitimate interests), enabling us to communicate effectively with you.

• Newsletter:
  We use a double opt-in procedure. You will receive a confirmation email to verify your email address. Newsletter subscriptions are logged to demonstrate compliance with legal requirements. You can unsubscribe anytime via the link included in the newsletter or by contacting us.

  • Legal Basis: Article 6(1)(a) GDPR, and applicable Hungarian e-privacy rules.

5. Do We Share Your Data with Third Parties?

We cooperate with certain service providers to operate our Website and deliver our services:

• Google Services (e.g., Google Analytics, Google Adwords Conversion):
  Google may place cookies on your device to track user behavior and compile statistics. We have enabled IP anonymization where possible. For more information, see: https://policies.google.com/technologies/ads

• Shopify:
  Our Webshop is hosted by Shopify Inc., which processes your personal data (e.g., order details) on our behalf. For details, see: https://www.shopify.com/legal/privacy

Data transfers to parties outside the European Economic Area (EEA) may occur if the third party can ensure an adequate level of data protection (e.g., standard contractual clauses or relevant adequacy decisions).

6. How Long Do We Store Your Data?

We store personal data only as long as it is necessary to fulfill the purposes for which they were collected, or as required by law (e.g., tax or accounting obligations). Examples:

• Log Files: Deleted at the end of each session or after a maximum of 7 days for security reasons.
• Google Analytics: Generally deleted after 14 months.
• Contractual Data: We keep data for the duration of the warranty period (2 years) or until legal retention periods expire.

7. International Transfers outside the EU/EEA

If your personal data is transferred to a service provider or other partner outside the EEA, we ensure appropriate safeguards (such as the European Commission’s Standard Contractual Clauses) or your explicit consent, in accordance with GDPR requirements.

8. Your Rights

In accordance with the GDPR and Hungarian data protection law, you have the following rights:

• Access, Rectification, Erasure, Restriction: You may request information about whether we process your data, and you may request corrections or deletions of your data, or the restriction of their processing under certain circumstances.

• Data Portability: You can request that the personal data you provided to us be received in a structured, commonly used, machine-readable format.

• Object to Processing: If our processing is based on legitimate interests (Article 6(1)(f) GDPR), you may object at any time. Note that certain functions of our Website (e.g., log files necessary for operation) may become unavailable if you object.

• Unsubscribe from Newsletter: You can opt out of our newsletter at any time via the link provided in the newsletter or by contacting us.

• Right to Lodge a Complaint: If you believe we are processing your data in violation of the GDPR or Hungarian law, you have the right to file a complaint with the relevant supervisory authority. In Hungary, the competent authority is:

  Nemzeti Adatvédelmi és Információszabadság Hatóság (NAIH)
  H-1055 Budapest, Falk Miksa utca 9-11.
  Phone: +36 (1) 391-1400
  Email: ugyfelszolgalat@naih.hu
  Website: https://www.naih.hu

9. Contact

If you have any questions, requests, or concerns about this Privacy Policy or the processing of your personal data, please feel free to contact us:

Natural Bond Kft.
1011 Budapest, Hungary
(Please see our Website for further contact details.)

Date: 2024.01.10.
Natural Bond Kft. – All rights reserved

This Privacy Policy is continuously accessible at https://lustiq.eu. We may update it from time to time, and will post any changes on our Website. Where appropriate, we will notify users of significant changes by email or through the Website. We encourage you to regularly review this Privacy Policy for any updates.